Refund policy

Last updated 3 September 2026.

Everything we make is custom, so we cannot accept returns for a change of mind, a wrong size you chose, or artwork errors in a proof you approved.

We reprint or refund when

• the item arrives damaged or faulty,
• the print does not match the proof you approved,
• you received the wrong item or the wrong quantity.

How to claim

Email hello@inkninja.co within 48 hours of delivery with your order number and photos of the problem. We reply within one working day. If we agree, we reprint at no cost or refund the amount you paid, including delivery. Cash on delivery orders are refunded by bank transfer within 5 working days.

Cancellations

You can cancel free of charge until production starts. After that, we can only cancel what has not been printed yet.